Ostrom Outdoors Refund Policy
Inspect your order
Please inspect your order when you receive it. If applicable, try it on to check the sizing and fit.
Damages and issues
Your problem is our problem! Contact us immediately if you received the wrong item, you have concerns, or the item is defective or damaged. This way, we can evaluate the issue and make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
2021 pre-orders purchased on sale are eligible for return.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Ostrom Outdoors Warranty
Ostrom Outdoors products are warrantied to any owner for the lifetime of the product against defects in materials or workmanship under normal use.
If your Ostrom Outdoors product fails due to a material or manufacturing defect, we will repair or replace it at our option.
You can review our Warranty Policy here.