Shipping Policy

Ostrom Outdoors Shipping Policy

Ostrom Outdoors offers free shipping on our canoe packs and barrel harnesses to most places in Canada. For our American customers, we offer a 65% subsidy on shipping charges. (Free shipping is not available for the Mason Camp Table.)

You still have the choice of ground couriers or Canada Post.

Orders are processed Monday-Friday and are shipped within 2-4 business days from the time the order is placed. You will receive an email with a tracking number so you can track its progress.

Details and exceptions are below.

Mason Camp Table

The Mason Camp Table is "Made to Order". Bill makes these in Thunder Bay and will give you a ship date. Free shipping is not available for the Mason Camp Table.

Canada Shipping Rates – FREE to most locations

We offer free shipping on our packs and harnesses to most destinations in Canada. You will have the option of Canada Post (required for a PO Box address), CanPar or Purolator Ground.

The exceptions to “free shipping” are the more remote provinces and territories. For those locations, shipping is subsidized so you will still get a very reasonable rate.

Shipping speed options and any extra shipping charges will be calculated and displayed at checkout. 

The exception is we are unable to offer free shipping on tumplines shipped separately from the pack. Unfortunately, the cost to ship a tumpline by itself is more than the product.

Local Pick Up

If you’re in the greater Thunder Bay area, it may be possible to arrange a pick-up of your product. This will depend on health regulations at that time.

United States Shipping Rates - SUBSIDIZED

We offer a subsidy of 65% for shipping our packs or harnesses anywhere in the mainland United States. You have the option of Canada/US Post (required for PO box addresses) Purolator Ground or Fedex Ground.

The exception is we are unable to offer free shipping on tumplines shipped separately from the pack. Unfortunately, the cost to ship a tumpline by itself is more than the product.

Subsidized shipping is not available on the Mason Camp Table.

Shipping speed options and any extra shipping charges will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

OSTROM OUTDOORS is not responsible for these charges, if applied, and are your responsibility as the customer.

Shipping Rates for outside of North America - SUBSIDIZED

We offer a subsidy of $50 CAD for shipping of our packs or harnesses to countries outside of Canada or the United States.

You will see Canada Post shipping options at checkout. However, we suggest that you email us at bill@ostrompacks.com, and we will give you a quote on your shipping options before you place your order.

Subsidized shipping is not available on the Mason Camp Table.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

OSTROM OUTDOORS is not responsible for these charges, if applied, and are your responsibility as the customer.

Tumpline

Unfortunately, the cost to ship a tumpline by itself is more than the product. So we are unable to offer free shipping on tumplines shipped separately from the pack.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Check your spam folder if you do not receive this email.

If you haven’t received your order by the carrier’s expected date of delivery (as noted in the tracking emails), please contact us at bill@ostrompacks.com with your name and order number. We will look into it for you.

Shipping to P.O. boxes

Items will be delivered to a post office box in a country where this type of delivery is available. Canada Post’s On-time Delivery Guarantee or the Money-Back Guarantee does not apply to items addressed to a post office box.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition.

In the event that your order arrives damaged in any way, please email us as soon as possible at bill@ostrompacks.com with your order number and a photo of the item’s condition.

We address these on a case-by-case basis and will try our best to work towards a solution.

Questions?

If you have any further questions, please don't hesitate to contact us at bill@ostrompacks.com

©Ostrom Outdoors July 2, 2024